Subscriptions for charging electric vehicles Valid as of 17thMay, 2018 

Under the name Gocharge, Go Platform Limited offers motorists equipment and expert services related to charging electric vehicles, as well as invoicing solutions and charging services. 

These terms and conditions regulate the relationship between Go Platform Limited and the motorist (hereinafter "the Customer") who is connected to the Gocharge service (hereinafter "the Service"). “Customer” refers to both legal and natural persons. The Service may include the provision and use of an RFID card as an alternative means for connecting to the Service, if separately ordered by the Customer. These conditions shall not apply to cases where they limit the Customer's rights as defined in mandatory legal provisions. 

These terms and conditions apply to the use of the Service on chargers connected to the networks of Gocharge or its partners also when such chargers are located in Ireland, Northern Ireland or any other EU country, if such use has been made possible by Gocharge. 

In addition to these terms and conditions, the Consumer Protection Act 2007, the Consumer Protection Act 2014 and the Sale of Goods and Supply of Services Act 1980

shall apply. 

1. Connection to the Service 

The connection to the Service occurs via an RFID card, or a mobile application. 

2. Cancellation of the Service 

In their capacity as a consumer, Customers have the right to give notice to terminate the agreement within 14 days from the conclusion of the agreement without specifying a reason. The cancellation period is considered to be complied with if the Customer sends the cancellation notification before the end of the cancellation period. 

If the Customer has requested provision of the Service before the end of the cancellation period, the Customer shall pay Go Platform Limited reasonable compensation for the Services provided to fulfil the agreement before the cancellation notification is made. 

To exercise their right to cancel, the Customer shall notify Go Platform Limited of their decision. To exercise their right to cancel, the Customer must send to Go Platform Limited their name, telephone number, and e-mail address, together with an unambiguous statement detailing the decision to cancel. 

The Customer may deliver the service cancellation form or other free-format form electronically to info@gocharge.ie or by post to Go Platform Limited, 3013 Lake Drive, Citywest Business Campus, Dublin D24 YXW2, Ireland or by telephone to our customer service, tel. 01- 254 6126

3. Payment via the Gocharge service 

To receive the right to use the Service, the Customer shall authenticate themselves either via an RFID or the mobile application. 

Using the Service via an RFID or the mobile application requires registration to the Service by the Customer. Such registration requires the Customer to provide personal information to Go Platform Limited, such as email address, and to select a password for their account. Additional personal information might be required to be provided by the Customer after registration, subject to ancillary services requested by the Customer, such as name and address details for being able to receive an RFID card, and payment information for the chosen payment method for being able to create a valid invoicing relationship between Go Platform Limited and the Customer and to purchase charging services through the Service.


Charging which takes place via RFID cards or the mobile application is debited to the Customer's payment card or invoiced in arrears by bill, if the latter option is offered to the Customer. 

It is the Customer's responsibility to ensure that the user information is always correctly registered in the Gocharge service. After registration, the Customer will be sent a one-time registration token by email for confirming the account, after which they will be able to access it. Go Platform Limited is not responsible for incorrectly input data during or after registration. 

By accepting the terms and conditions upon registration to the Service, the Customer accepts that Go Platform Limited will debit the charging fee, including applicable taxes and service charges. The final charging fee, which is based on the time of charging or the amount charged and the predetermined price notified to the Customer before charging, will be calculated once the charging is completed and debited from the Customer. Charging is completed either by the system according to the Customer's instructions when charging is begun or extended, or by the Customer at any time. 

Gocharge services can only be used with chargers at charging stations connected to the networks of Gocharge or its partners. The chargers are made visible in Gocharge mobile application and fitted with Gocharge markings. 

· Ad- Hoc Payments, before charging Go Platform Limited will reserve up to 50.00Euro on your debit / credit card. It may take up to 3 business days to be returned to your debit / credit card account. 

4. The Customer's obligations and commitments 

It is the Customer's responsibility to ensure that charging begins and is completed correctly. To ensure that the charging has begun, the Customer shall refer to the information visible on the charger. Charging via an RFID card or the mobile application begins when the Customer has connected the vehicle to the charging station for charging according to the instructions after authentication via the RFID or the mobile application. It is the Customer's responsibility to ensure that the vehicle has the right conditions to charge at the charging station. 

It is the Customer's responsibility to ensure that the registered payment card is valid, that it has a sufficient balance and is not blocked. In the event that debiting is not possible, Go Platform Limited has the right to seek payment from the Customer by other means, such as by sending a separate invoice for the Customer's use of the Service. 

It is the Customer's responsibility to ensure that their payment information on their Gocharge account is up-to-date and valid at the time of attempting to purchase charging services through the Service. Failure to do so can result in Go Platform Limited closing the Customer's account. 

Go Platform Limited reserves the right to introduce monthly membership fees to the service. If such fees are introduced, the Customer will be informed of such changes with 30 days' notice. In case of the introduction of such fees, the Customer is responsible for payment of the monthly membership fee until membership is terminated. Go Platform Limited has the right to immediately close a Customer's account if the Customer does not pay the invoice or card invoice on time. In the event of late payment, Go Platform Limited reserves the right to charge interest on late payments, and, where relevant, a collection fee. 

The Customer is responsible for complying with the specific parking restrictions and regulations at the charging station.

5. Product prices 

Go Platform Limited offers its Customers different Gocharge charging services with varying features and prices. The specific terms and conditions referred to in these terms and conditions may only concern specific charging services. 

The applicable price of the charging service is available at the charging stations and / or on the mobile application. The service price may also be Customer-specific, in which case it might differ from the basic price. The prices may vary. 

6. General terms and conditions 

Information on Customers' purchase transactions is visible in real time on their Gocharge account, which may be viewed on the mobile application. The period-specific reports of the account may be viewed at any time on the mobile application, and Go Platform Limited retains the charging information for at least 12 months. 

● Responsibility for the personal password.


When the Customer registers for the Service, they provide their email address and a chosen password for logging into their account. Go Platform Limited then sends the Customer a one-time registration token by email for confirming the account. The Customer is, for their part, responsible for keeping the password secure, for not writing the password down so that third parties can understand what it is used for, and for not using the password in a way that allows others to gain access to the information. 

The Customer shall immediately notify the customer service of Go Platform Limited (tel. 01-254 6126) if there is any reason to believe that unauthorized persons have gained access to or knowledge of the password. 

● Unauthorized use of the Service


The Customer is responsible for any unauthorized use of the Service under their control. The Customer is obligated to immediately or as soon as possible notify Go Platform Limited if they believe that their account has been used by an unauthorized person or in an unauthorized manner. The best way to minimize any costs incurred by such misuse is to call our customer service (tel. 01-254 6126) as soon as possible. 

If the Gocharge RFID card or the mobile phone of the Customer with installed Gocharge mobile application is lost or stolen, the Customer shall immediately (within 24hours of becoming aware of the loss or theft of the RFID card or the mobile phone) contact the customer service of Go Platform Limited, tel. 01 -254 6126. If the Customer does not give notification of the loss or theft of the Gocharge RFID card or the mobile phone within the aforementioned time limit, they shall be responsible for any reported purchase transactions in full. 

● Complaints and investigation of a Gocharge purchase transaction


A Customer wishing to submit a complaint shall notify Go Platform Limited within 60 days of the date on which the purchase transaction in question became available on their account. The complaint shall clearly indicate the type of error. If this is not done correctly, the Customer will lose their right for the error investigation and correction, apart from exceptions due to mandatory legislation. When a Customer submits a complaint, Go Platform Limited shall carry out a technical investigation. 

Complaints regarding incorrect charging costs are processed and determined by Go Platform Limited. If and when a complaint is accepted, Go Platform Limited shall compensate the Customer for the amount without delay. If the complaint is rejected, Go Platform Limited shall inform the Customer of the result of the investigation of the complaint and justify the position of Go Platform Limited.

● Changes to the Services or terms and conditions


Both parties are aware that the electric vehicle charging sector is rapidly developing. Go Platform Limited therefore reserves the right to modify these terms and conditions in order to adapt the operation of the Gocharge service or the terms and conditions to new or modified technologies, devices, standards, 

legislation, policies, or to appropriate technical, information security, administrative, business, operations', or other relevant procedures. The Customer shall be informed of such changes with 30 days' notice on the website www.gocharge.ie. If the Customer does not agree to the changes in the terms and conditions, the Customer has the right to terminate the agreement. 

● Termination of membership


The Customer may terminate their membership with one (1) month's period of notice, effective from the end of the current subscription period. The notice of termination shall be sent by e-mail to info@gocharge.ie or by contacting the customer service of Go Platform Limited, tel. 01-254 6126. 

● Go Platform Limited has the right to give notice to terminate this agreement
if, 

having received a reminder, the Customer has not within a reasonable period remedied the situation in the following cases:


the Customer does not meet their payment obligations.

the Customer uses the Service contrary to this agreement or to the obligations they have towards Go Platform Limited


Go Platform Limited has cause to suspect that the Service is being misused. 

It is the Customer's responsibility to terminate the membership if the Service is not intended to be used, if the vehicle is sold or temporarily out of use, etc. 

7. Liability and limitation of liability of Go Platform Limited 

The different charging services offered by Go Platform Limited may have separate warranty conditions. In addition to the seller's product warranty stated in the product-specific warranty conditions, the Consumer Protection Act and other mandatory legal provisions shall apply to the liability for defects of Go Platform Limited. 

Go Platform Limited is not responsible for damage, loss or unavailability of the Service if:

• the cell phone network or related functions are not working.

• the cell phone telephone operator has changed its telephone service so that payment via the Gocharge service is no longer possible.


• the Service has been suspended for reasons which prove to be incorrect, but Go Platform Limited had, at the time of suspension, reason to believe that there were grounds for suspension


• a Gocharge RFID card or the Customer's mobile phone is lost or stolen and misused by another person 

Go Platform Limited is not responsible for the Customer parking their vehicle in accordance with the law and regulations laid down by a partner company or municipality. 

Go Platform Limited is not responsible for damage or loss caused by a legal provision, official action, war, sabotage, failure or delay in delivery, telephone connections or other traffic and communications connections and transportation, strike, boycott, or other similar circumstances beyond the control of Go Platform Limited. The proviso regarding strike, boycott and blockade also applies if Go Platform Limited is the subject of the said actions. 

Any damage or loss that occurs in other circumstances will not be reimbursed by Go Platform Limited. Go Platform Limited is not responsible in relation to the Customer for indirect damage, such as loss of income or damage to the relationship between the Customer and third parties, except if the loss is caused by negligence, gross negligence or willfulness on the part of Go Platform Limited, and never in excess of what the Customer is entitled to under mandatory legislation. 

Go Platform Limited 

E: info@gocharge.ie

T: 01-254 6126

W: gocharge.ie